ONLINE RETURN AND EXCHANGE POLICY
Merchandise must be returned within 30 days of purchase.
Footwear should be tested and tried on carpeted surfaces
only. The shoes must not show any visible signs of wear
and should be returned in the original packaging. Accessories
and shoe care must be unopened and unworn.
EXCHANGES
Please clearly indicate the size, style and color of the
merchandise that would prefer on your original packing slip.
Enclose the packing slip with your carton. Please send the
package to the Weyco Group. We will provide FREE outbound
shipping for the new item.
RETURNS
Please clearly indicate on your packing slip the reason
for your return. State that you prefer to have funds credited
to your charge card or PayPal account. You will receive
the full purchase price of the product (Shipping charges
are not refundable). Enclosed the packing slip in the carton
and return to the Weyco Group. We will provide FREE outbound
shipping for the new item.
Canadian Returns should call 866-454-0449 or 414-908-1657
Defective Merchandise or Shipping errors
Please contact internet.orders@brassboot.com or
dial 866-484-3719 for return instructions.
Address your packages to:
Weyco Group, Inc.
Attention Internet Sales
333 W Estabrook Blvd
Glendale, WI 53212
SHIPPING POLICY
FREE
Standard Shipping on Orders of $100.00 or More
Standard (Ground) shipping via UPS ground is available
within the Contiguous United States (lower 48 states). Actual shipping time
is 3-5 business days. UPS does not deliver to Post Office
Boxes.
Saturday delivery is not available.
$8.00 Standard Shipping on Orders less than $100.00
Standard (Ground) shipping via UPS ground is available
within the Contiguous United States (lower 48 states). Actual shipping time
is 3-5 business days. UPS does not deliver to Post Office
Boxes.
Saturday delivery is not available.
Any orders shipping to Alaska, Hawaii or Puerto Rico, regardless
of purchase amount, will be $22.00. Military addresses will
be shipped the following business day via United States
Postal Service with a signature delivery confirmation.
$16.00 UPS 2nd Day Delivery
2nd Day shipping via UPS 2 business day service is available
within the Contiguous United States (lower 48 states), for orders placed
on business days before 11:30 am C.S.T. Orders placed past
11:30am will be shipped the following business day. Orders
placed on any National Holiday will be shipped the next
business day. We do not deliver on Saturdays. 2nd Day is
NOT available to Alaska, Hawaii, Puerto Rico and Military
Addresses
$25.00 UPS Next Day Delivery
Next Day shipping via UPS next business day is available
within the Contiguous United States (lower 48 states), for orders placed
on business days before 11:30 am C.S.T. Orders placed past
11:30 am will be shipped the following business day. Orders
placed on any National Holiday will be shipped the next
business day. We do not deliver on Saturdays. Next day service
is NOT available to Alaska, Hawaii, Puerto Rico and Military
Addresses
 CANADIAN
ORDERS
Canadian shipments will have a $40.00 USD Shipping charge
(includes duty, tax and freight) for the first pair and $20.00
USD each additional pair (includes duty, tax, and freight).
Canadian shipments may take 7 to 14 days for delivery and will
ship via a carrier of our choice.
PRIVACY POLICY
Brass Boot is concerned about your privacy on the Web.
As such, we have created this Privacy Policy to let you
know how Brass Boot assembles and safeguards your information
related to this Site. This Privacy Policy works in conjunction
with the Terms and Conditions of Use, but does not modify
or supercede it
1. Brass Boot's Collection and Use of Your Information
A. Personal Information.
1) Logging On. Like most Internet sites,
Brass Boot uses your IP address to help diagnose problems
with our server and to administer this Site. Your IP address
is also used to gather broad, demographic information. This
information is for internal use only and will not be disseminated
to advertisers. However, name and specific registrant information
is not linked to broad demographic data.
2) Submitted Information. At the end of
the Site, Brass Boot asks you to provide us with personal
information regarding your visit to the Site, as well as
any information regarding your interest and/or desire to
purchase the products. In addition, Brass Boot may use the
contact information to send you information about Brass
Boot and the products that we have to offer. Generally,
Brass Boot may collect the demographic and profile data
for internal use only to tailor your experience at our Site,
showing you material that Brass Boot thinks you might be
interested in, and displaying the material according to
your preferences.
3) Purchases. When you make an online purchase,
the information you provide allows Brass Boot to process
and fill your order, and to notify you of your order status.
To complete the order, Brass Boot will need to know your
credit card brand, credit card number and expiration date.
Once an online order has been confirmed, credit card information
is not reused. When you provide any part of the requested
information, you certify that any information that you provide,
including without limitation, any information related to
identification, billing and marketing, is truthful, accurate,
complete and updated. As more fully described in Paragraph
4, your browser communicates with a secure server and all
information you submit is encrypted, keeping it private.
This technology makes it safer to transmit your credit card
information over the Internet. Only authorized Brass Boot
employees have access to stored information. Brass Boot
safeguards information according to established security
standards and procedures, and Brass Boot continually assesses
new technology for protecting information. Brass Boot employees
are trained to understand and comply with these information
safeguards. For more information regarding security, see
Paragraph 4.
[B. Cookies. "Cookies" are pieces
of data sent from a Web server to a Web browser that enable
a Web server to identify users that visit a site hosted
by that server. Brass Boot may use Cookies in order to identify
you to this Site so that Brass Boot can provide more customized
information and services to you. In addition, this Site
may contain advertisements that may contain Cookies. To
disable the use of Cookies by your browser, review your
browser's preferences and options.
[C. Other Information. You may choose to
send Brass Boot a question via e-mail, register for a special
service, or otherwise communicate with Brass Boot. Brass
Boot uses such information to communicate with you and to
enhance this Site to better meet your needs.
2. Aggregate Data. Brass Boot may: (a)
extract information that does not identify you specifically,
commonly referred to as Aggregate Data, from the personal
information, Cookies or other information collected on this
Site; and (b) use such Aggregate Data for internal and/or
commercial purposes. You hereby grant Brass Boot and its
agents and third party licensors an unrestricted, exclusive,
perpetual and no cost right to develop, relicense, sell,
analyze, use and exploit such Aggregate Data in accordance
with the guidelines set forth in this Privacy Policy.
3. Right to Opt Out. You may choose to receive
direct marketing communications relating to Brass Boot.
If you do not want to receive such information, you should
contact Brass Boot, in accordance with Paragraph 6, and
request to "opt out." Upon receipt and processing
of an opt-out request, Brass Boot will not include you in
any future marketing communications.
4. Security; No Liability. Brass Boot and
its third party licensors have implemented security measures
to help protect against the risk of loss, misuse and alteration
of any information under Brass Boot' control. Specifically,
Brass Boot uses the industry standard secure socket encryption
protocol to safeguard the security of your transactions.
When making a purchase or entering personal information,
SSL technology encrypts your information in an effort to
prevent others from obtaining it. Nevertheless, such security
measures may not prevent all loss, misuse, or alteration
of information on this Site, and Brass Boot is not responsible
for any damages or liabilities relating to any such security
failures. Furthermore, this Site may contain links to other
sites. Brass Boot is not responsible for, nor can Brass
Boot ensure the privacy practices or content of such other
sites.
5. Modification of Privacy Policy. Brass
Boot may change this Privacy Policy at any time by posting
the changed or amended Privacy Policy on the Site. Your
continued viewing of or use of this Site following the posting
of any changes to this Privacy Policy will signify your
assent to any such changes or amendments.
6. How to Contact Brass Boot. You may contact
Brass Boot with questions or comments regarding this Privacy
Policy and this Site at customer.service@brassboot.com .
TERMS AND CONDITIONS OF USE
INTRODUCTION
Welcome to the web site ('Site") for The Weyco Group,
Inc. ("Brass Boot"). We are extremely appreciative
that you have made the Brass Boot Site your site for shoes.
Please feel free to use and enjoy this Site and the services,
including the viewing and purchasing of our shoes and related
products ("Services"), which we offer.
We would like you to know that by accessing, browsing and/or
using this Site, you acknowledge that you have read, understood
and agreed to be bound by these Terms and Conditions of
Use ('Terms"), including the Privacy Policy, and to
comply with all applicable U.S. laws and regulations. You
also agree not to in any way alter or tamper with the software
on or the operations of this Site or in any way compromise
the security of the Site or Weyco Group, Inc.'s Services.
In addition, you hereby represent and certify that you are
at least 18 years of age. If you do not or cannot agree
to the Terms, please do not use the Site or any of the Services
offered through the Site. In addition, from time to time,
The Weyco Group, Inc. may need to change or modify these
Terms and, as such, The Weyco Group, Inc. reserves the right,
in its sole discretion, to do so as needed. Your continued
viewing of or use of the Site following the posting of any
changes to the Terms will constitute your agreement to any
such changes.
We hope that you will find the Site and our Services useful
and come back to visit us often! THE WEYCO GROUP, INC.'S
INTELLECTUAL PROPERTY RIGHTS; LINKING; FRAMING
The Weyco Group, Inc. displays/offers content on the Site
for you to examine. Examples of the content included are;
text graphics, photographs, pictures, drawings, animation,
audio, video, literature and any other material distributed
by The Weyco Group, Inc. and/or in connection with this
Site. Moreover, The Weyco Group, Inc. attempts to display
the content in a way that will be easily accessible and
useful for you, the customer. Therefore, the selection and
arrangement of this content, as well as the software published
on the Site, are owned by and subject to copyright and/or
patent protection of either The Weyco Group, Inc. or by
a third party that authorizes The Weyco Group, Inc. to make
such content available to you. In addition, all the trademarks,
service marks, trade names, product names, company names,
domain names, patented products, and logos appearing on
this Site are proprietary to The Weyco Group, Inc. or are
the property of their respective owners. Also, unless approved
in writing in advance by The Weyco Group, Inc., you agree
not to: (a) provide or create a link to the Site; and (b)
create any frames at any other web sites pertaining to or
using any of the content located at this Site. If you do
want to link to the Site, please contact the Brass Boot
Brand Customer Service Manager at customer.service@brassboot.com
to seek approval. However, if you like, you may copy the
content for your personal use, but you must retain any copyright,
trademark, patent and/or other proprietary notice on the
copied information. Furthermore, these Terms do not give
you any right to reproduce, distribute, transmit, publish,
or commercially exploit any information provided by The
Weyco Group, Inc. without permission of the owner of the
copied information.
WARRANTY DISCLAIMER
The content, products and services of The Weyco Group, Inc.
are provided "as is" and without warranties of
any kind, either express or implied, including, but not
limited to, the implied warranties of the merchantability
and fitness for a particular purpose. The Weyco Group, Inc.
does not warrant that any part of this site will be uninterrupted
or error-free, that defects will be corrected, or that this
site or the server that makes it available are free of viruses
or other harmful components. The Weyco Group, Inc. does
not warrant or make any representations regarding the use
of this site in terms of its quality, correctness, accuracy,
reliability, or otherwise. You should therefore verify any
information obtained from this site before acting on it.
Applicable law may not allow the exclusion of implied warranties,
so the above exclusion may not apply to you to the extent
not allowed by such law. The Weyco Group, Inc. explicitly
disclaims any responsibility for the accuracy, content,
availability of the information, products, services, or
merchandise found on sites that link to or from third parties.
The Weyco Group, Inc. cannot be held responsible for the
materials contained on third party sites and/or related
services nor does The Weyco Group, Inc. make any representations
or warranties as to the security of any information you
might be requested to give any third party, and you hereby
irrevocably waive any claim against The Weyco Group, Inc.
with respect to such sites and services.
LIMITATION OF LIABILITY
To the furthest extent permitted by law, under no circumstances
including, without limitation, The Weyco Group, Inc.'s negligence,
shall The Weyco Group, Inc. be liable for any damages including,
without limitation, direct, special, indirect, consequential
and/or incidental damages that result from your use or inability
to use this site, any of brassboot.com's content and/or
any related software, even if The Weyco Group, Inc. or an
authorized Brass Boot representative has been advised of
the possibility of such damages. Applicable law may not
allow the limitations or exclusion of liability for incidental
or consequential damages, so the above limitation or exclusion
may not apply to you to the extent not permitted by such
law. Notwithstanding anything else contained in these terms
in no event shall The Weyco Group, Inc.'s total liability
to you for any damages, losses, claims and causes of action,
whether in contract, tort, negligence or otherwise (collectively "damages")
exceed the amount paid by you for the Weyco Group, Inc.'s
products purchased out of which any damages may have arisen.
Further, you shall indemnify, defend and hold harmless The
Weyco Group, Inc., its affiliates, subsidiaries, officers,
directors, employees and agents, from and against any and
all damages, claims and actions brought by you or any third
party resulting from your use of this site in violation
of these terms or the infringement by you of any intellectual
property right of any person or entity.
GOVERNING LAW; VENUE; WAIVER; SEVERABILITY
The Weyco Group, Inc. is located in Wisconsin and, therefore,
the laws of the State of Wisconsin (excluding any principles
of conflicts of laws) govern your use of the Site, Services
and this agreement. Any legal action or proceeding relating
to your access to, or use of, this Site or The Weyco Group,
Inc.'s Services shall be instituted only in a State or Federal
Court located in Milwaukee County, Wisconsin U.S.A. You
and The Weyco Group, Inc. hereby agree to submit to the
jurisdiction of, and agree that venue is proper in, these
courts in any such legal action or proceeding. Furthermore,
no delay or omission by The Weyco Group, Inc. to exercise
any right or any noncompliance on your part with respect
to the Terms shall impair any such right or be construed
to be a waiver by The Weyco Group, Inc. If any provision
of the Terms is found by a court of competent jurisdiction
to be invalid or unenforceable in whole or in part. Such
provision shall, as to such jurisdiction, to be ineffective
to the extent of such invalidity or unenforceability without
in any manner affecting the validity or enforceability thereof
in any other jurisdiction or the remaining provisions hereof
in any jurisdiction, provided, however, if such invalid
or unenforceable provisions may be modified so as to be
valid and enforceable as a matter of law, such provision
will be deemed to have been modified so as to be valid and
enforceable to the maximum extent permitted by law.
FAQ's
- Brass Boot does
not provide a retail catalog.
- What is your Shipping
Policy?
- What if I live
outside of the US and want to place an order?
- How do I track
an order that I placed on your website?
- What is the Brass
Boot Guarantee?
- Is it possible
to overnight an order?
- What if I want
to cancel my order?
- Can I ship to
a different address than my billing address?
Question: What
is your Shipping Policy?
Answer: Orders will usually ship within
2-3 business days. Orders placed on Friday, Saturday,
Sunday and Holidays are not processed until the following
business day.
An automated e-mail will be sent when your order is shipped
and your funds are captured. If we do not have a product
in stock, you will receive an email with any backorder
or cancellation information.
FREE Standard Shipping on Orders of $100.00 or More
Standard (Ground) shipping via UPS ground is available
within the Contiguous United States (lower 48 states). Actual shipping time
is 3-5 business days. UPS does not deliver to Post Office
Boxes.
Saturday delivery is not available.
$8.00 Standard Shipping on Orders less than $100.00
Any orders shipping to Alaska, Hawaii or Puerto Rico,
regardless of purchase amount, will be $22.00. Military
addresses will be shipped the following business day
via United States Postal Service with a signature delivery
confirmation for $8.00, regardless of purchase amount.
Any orders shipping to Alaska, Hawaii or Puerto Rico, regardless
of purchase amount, will be $22.00. Military addresses will
be shipped the following business day via United States
Postal Service with a signature delivery confirmation.
$16.00 UPS 2nd Day Delivery
2nd Day shipping via UPS 2 business day service is available
within the Contiguous United States (lower 48 states), for orders placed
on business days before 11:30 am C.S.T. Orders placed past
11:30am will be shipped the following business day. Orders
placed on any National Holiday will be shipped the next
business day. We do not deliver on Saturdays. 2nd Day is
NOT available to Alaska, Hawaii, Puerto Rico and Military
Addresses
$25.00 UPS Next Day Delivery
Next Day shipping via UPS next business day is available
within the Contiguous United States (lower 48 states), for orders placed
on business days before 11:30 am C.S.T. Orders placed past
11:30 am will be shipped the following business day. Orders
placed on any National Holiday will be shipped the next
business day. We do not deliver on Saturdays. Next day service
is NOT available to Alaska, Hawaii, Puerto Rico and Military
Addresses
Canadian Orders
Canadian shipments will have a $40.00 USD Shipping charge
(includes duty, tax and freight) for the first pair and $20.00
USD each additional pair (includes duty, tax, and freight).
Canadian shipments may take 7 to 14 days for delivery and will
ship via a carrier of our choice.
Question: What
if I live outside of the US and want to place an order?
Answer: We currently only ship to Canada,
Puerto Rico, and the Virgin Islands.
-Shipping fees of $22 will be applied to all orders shipped
to Puerto Rico or the Virgin Islands. These orders may
be placed through our website.
Question: How
do I track an order that I placed on your website?
Answer: Once the order has been shipped
you will receive an automated email that will provide
a UPS tracking number. You may view the progress of your
shipment on www.ups.com by entering the tracking number
provided in the email
Question: What
is the Brass Boot Guarantee?
Answer: If you feel that you have received
defective merchandise through our website, please email
us.consumers@weycogroup.com. If the defective merchandise
was not purchased through www.brassboot.com please contact
the point of purchase.
Question: Is
it possible to overnight an order?
Answer: We do not offer overnight service.
Question: What
if I want to cancel my order?
Answer: You may cancel any item or your
complete order, as long as it has not entered the shipping
process stage. Please contact us at 1-866-484-3719. We
will do our best to fulfill your request.
Question: Can
I ship to a different address than my billing address?
Answer: Yes you can. When placing your
order there will be a separate shipping address section.
You can also add numerous addresses and keep them in your
Address Book. We can only ship to addresses wthin the
United States. When entering your billing address, please
make sure it is what your credit card/bank has on file
for you.
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